Terms of service
TERMS AND CONDITIONS OF SERVICE
Last updated: August 2026
1. GENERAL INFORMATION
Welcome to LIVIN Home Design & Solutions (“LIVIN”, “we”, “us” or “our”).
LIVIN is an online store that sells household products and home utilities through its website, operated using Shopify technology.
By accessing or using our website, placing an order, or using any of our services, the customer (“you” or “customer”) confirms that they have read, understood, and agreed to these Terms and Conditions, as well as the other policies made available on the website.
If you do not agree with these Terms and Conditions, you must stop using the website.
2. SELLER IDENTIFICATION
The online store LIVIN Home Design & Solutions is operated by:
Trade Name: LIVIN Home Design & Solutions
Tax Identification Number (NIF): 299251390
Business Status: Self-employed
Address: Praceta Luis de Freitas Branco, Portugal
Email: livinnewbrand@hotmail.com
LIVIN sells products through an e-commerce platform and may use third-party partners and suppliers to process and ship orders.
3. USE OF THE WEBSITE
The customer agrees to use the website only for lawful purposes and in accordance with these Terms and Conditions.
The website may not be used to:
- engage in illegal activities;
- attempt to gain unauthorized access to LIVIN's systems;
- introduce viruses, malware, or other malicious code;
- interfere with the operation of the website;
- provide false or fraudulent information;
- infringe the intellectual property rights of LIVIN or third parties;
- use automated systems to improperly collect information;
- engage in any activity that may harm LIVIN, its customers, or its partners.
LIVIN reserves the right to restrict or suspend access to the website where there are reasonable grounds to believe that these rules are being violated.
4. PRODUCTS
LIVIN strives to present its products as accurately as reasonably possible.
However, colors, dimensions, and product appearance may vary slightly depending on the device used by the customer, screen settings, or the characteristics of the product itself.
Images displayed on the website are for illustrative purposes unless expressly stated otherwise.
Product information, specifications, prices, and availability may be changed without prior notice.
LIVIN reserves the right to remove products from the store or limit the quantity available for purchase.
5. ORDERS
By placing an order through the website, the customer is requesting to purchase the selected products.
After completing an order, the customer will receive a confirmation at the email address provided.
Order confirmation does not prevent LIVIN from canceling an order in cases such as:
- an obvious pricing error;
- an error in the product description;
- product unavailability;
- suspected fraud;
- inability to deliver;
- a technical error on the website.
If an order is canceled after payment has been made, the amount paid will be refunded through the original payment method, where applicable.
6. PRICES AND PAYMENTS
All prices displayed on the website are shown in the currency selected by the customer.
Where legally applicable, displayed prices include the relevant taxes.
Shipping costs, where applicable, will be shown to the customer before the purchase is completed.
Prices may be changed at any time. The price applicable to an order will be the price displayed at the time the purchase is made.
LIVIN uses third-party payment services and does not directly store customers' complete payment card details.
The customer confirms that they are authorized to use the selected payment method.
7. INVOICING
LIVIN will issue the applicable tax documents for sales made in accordance with the applicable tax legislation.
Customers who require an invoice containing tax information must provide the requested information correctly at the time of purchase or through the means made available by LIVIN.
A Shopify order or payment confirmation does not necessarily replace the tax document issued by LIVIN.
8. SHIPPING AND DELIVERY
Products may be shipped directly by LIVIN suppliers or logistics partners to the address provided by the customer.
Delivery times displayed on the website are estimates and may vary due to factors such as:
- order processing;
- carriers;
- weather conditions;
- periods of high demand;
- customs procedures;
- import restrictions;
- events beyond LIVIN's reasonable control.
LIVIN will endeavor to inform the customer when it becomes aware of significant delays.
The customer is responsible for providing a correct and complete delivery address.
9. INTERNATIONAL ORDERS AND CUSTOMS
LIVIN may accept orders from different countries.
Depending on the destination country, an order may be subject to taxes, customs duties, import fees, or other charges.
Where such charges are not included in the price or checkout process, they may be charged to the recipient by customs authorities or the carrier.
The customer is responsible for checking, where applicable, the import regulations applicable in their country.
LIVIN cannot guarantee that all products are available for import into every country.
10. RIGHT OF WITHDRAWAL — EUROPEAN UNION
Where the customer is a consumer residing in the European Union and applicable law provides for a right of withdrawal, the customer may exercise this right within the applicable legal period without having to provide a reason.
The general period for exercising the right of withdrawal is 14 days from the date on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
The exercise of this right is subject to the conditions and exceptions provided by applicable law.
To exercise the right of withdrawal, the customer must contact LIVIN at:
After receiving the request, LIVIN will provide the applicable return instructions.
11. RETURNS
To request a return, the customer must first contact LIVIN by email at:
Products should not be sent back for return unless LIVIN has first provided the necessary instructions.
Where applicable, the product must be returned within the legal period and in accordance with the conditions required by applicable law.
LIVIN may request information relating to the order in order to locate the purchase and process the return request.
12. DAMAGED OR INCORRECT PRODUCTS
The customer should inspect the order upon receipt.
If the product:
- is damaged;
- has a defect;
- differs from the product purchased;
- is incomplete;
the customer should contact LIVIN as soon as possible at:
Photographs or other information may be requested to allow the issue to be assessed.
The customer's legal rights regarding product conformity remain fully protected.
13. EXCEPTIONS TO THE RIGHT OF RETURN
There are certain situations in which applicable law may exclude or limit the right of withdrawal, including certain customized products or other products covered by statutory exceptions.
Where a particular product category is subject to a legal exception to the right of withdrawal, this information will be provided to the customer before or during the purchase process when required by law.
Nothing in these Terms is intended to limit mandatory consumer rights provided by applicable law.
14. REFUNDS
Where a return or cancellation gives the customer a right to a refund, the refund will be processed in accordance with applicable law and through the original payment method, unless otherwise agreed.
The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer, or payment service provider.
15. EXCHANGES
Where permitted by applicable law, the customer may request a replacement product.
Depending on the circumstances, LIVIN may require the original product to be returned before the replacement product is shipped.
Legal rights relating to defective or non-conforming products are not affected by this policy.
16. INTELLECTUAL PROPERTY
All content on the website, including:
- text;
- photographs;
- images;
- logos;
- graphics;
- videos;
- design elements;
- trade names;
- product descriptions;
belongs to LIVIN or the respective rights holders and is protected by applicable law.
Unauthorized reproduction, copying, distribution, modification, or commercial use of such content is prohibited.
Use of the LIVIN Home Design & Solutions brand without prior authorization may constitute an infringement of applicable intellectual property rights.
17. THIRD-PARTY LINKS
The website may contain links or features provided by third parties.
LIVIN does not necessarily control such external websites or services and assumes no responsibility for their content, security, or privacy policies.
Access to third-party websites is at the user's own risk.
18. SHOPIFY
Our store is developed using the Shopify platform.
Shopify provides the technological infrastructure necessary for the operation of the store, including e-commerce, hosting, and technical processing features.
Purchases made through the website are transactions between the customer and LIVIN Home Design & Solutions.
Shopify is not the seller of the products offered by LIVIN.
19. PRIVACY AND DATA PROTECTION
LIVIN processes customers' personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
Information regarding the collection, use, retention, and protection of personal data is described in our Privacy Policy.
By using the website, customers should review LIVIN's Privacy Policy.
20. ERRORS AND INACCURACIES
Occasionally, errors may occur relating to prices, descriptions, availability, promotions, shipping costs, or other information.
LIVIN reserves the right to correct such errors and update information on the website.
Where legally permitted, LIVIN may cancel an order affected by an obvious error, notify the customer, and refund any amounts paid.
21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, LIVIN shall not be liable for losses or damages resulting from events beyond its reasonable control, including carrier failures, interruptions to technological services, customs delays, natural disasters, or other force majeure events.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.
In particular, these Terms do not limit consumers' legal rights relating to the safety, conformity, defects, or non-conformity of products.
22. FORCE MAJEURE
LIVIN shall not be liable for failure or delay in fulfilling its obligations where such failure or delay results from events beyond its reasonable control.
Such events may include natural disasters, wars, conflicts, strikes, transportation disruptions, system failures, changes in legislation, customs restrictions, or other unforeseeable events.
23. GOVERNING LAW
These Terms and Conditions are governed by Portuguese law, without prejudice to mandatory rights that may apply to consumers residing in other countries.
Where the customer is a consumer, nothing in these Terms is intended to deprive the customer of the protection provided by mandatory laws of the country in which they reside, where such laws apply.
24. DISPUTE RESOLUTION
LIVIN will seek to resolve amicably any complaints or disputes relating to purchases made through the website.
Consumers may use the competent alternative dispute resolution entities for consumer disputes, where applicable.
Information regarding applicable dispute resolution mechanisms will be provided in accordance with the legislation in force.
25. CHANGES TO THESE TERMS
LIVIN may update these Terms and Conditions whenever necessary, including due to legal, regulatory, commercial, or technological changes.
The most recent version will be available on the website.
Changes will not affect rights acquired by customers in relation to orders already placed, unless otherwise permitted or required by law.
26. CONTACT
For questions regarding these Terms and Conditions, orders, returns, or other matters, please contact us at:
LIVIN Home Design & Solutions
Email: livinnewbrand@hotmail.com
Last updated: August 2026