Shipping policy
SHIPPING POLICY
Last updated: August 2026
At LIVIN, we work to ensure that your order is processed and delivered safely and efficiently. Some of our products are shipped directly from our supply partners and logistics centers, which may be located outside the destination country.
1. ORDER PROCESSING
After payment has been confirmed, your order will be prepared for shipment.
Order processing normally takes between 1 and 5 business days, depending on the product, availability and distribution center.
The processing time does not include transit time.
During periods of high demand, promotions, holidays or exceptional circumstances, processing may take longer.
2. DELIVERY TIME
Delivery times are estimates and may vary depending on the destination country, shipping method, carrier, product availability and customs procedures.
Estimated delivery times are:
- Portugal: approximately 4–10 business days
- Spain: approximately 4–10 business days
- United Kingdom: approximately 4–10 business days
- United States: approximately 4–15 business days
These delivery times are estimates and do not constitute a guarantee of delivery on a specific date.
Circumstances beyond LIVIN's control, including carrier delays, customs inspections, weather conditions, periods of high demand or other extraordinary events, may extend delivery times.
3. ORDER TRACKING
When available, a tracking number will be provided to the customer after the order has been shipped.
The delivery status may be tracked through the tracking system provided by LIVIN or the shipping carrier.
In some cases, there may be a period between shipment and the first tracking update.
4. SHIPPING COSTS
Applicable shipping costs will be displayed during the checkout process before the purchase is completed.
When free shipping is available, this information will be displayed on the store and/or during checkout.
5. INTERNATIONAL ORDERS AND CUSTOMS
Some orders may be shipped from countries outside the customer's country of residence.
Depending on the destination country, an international order may be subject to taxes, customs duties, import fees or other charges.
Where applicable, these charges may be the responsibility of the recipient, unless expressly stated otherwise at the time of purchase.
LIVIN does not control customs procedures and cannot guarantee that an order will be exempt from import duties or taxes.
6. SHIPPING ADDRESS
The customer is responsible for providing a correct and complete shipping address at the time of purchase.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, we may contact the customer to determine the available options.
Any additional costs resulting from an address change, reshipment or similar situation may be the responsibility of the customer, where permitted by applicable law.
7. UNDELIVERED ORDERS
If an order is returned to the sender due to an incorrect address, prolonged absence of the recipient, unjustified refusal of the order or another reason attributable to the customer, please contact us at:
We will review the situation and inform the customer of the available options.
8. PRODUCTS SHIPPED SEPARATELY
An order containing multiple products may be shipped in different packages and/or by different carriers.
In such cases, the customer may receive the products at different times.
This may occur due to product availability, the location of logistics centers or the characteristics of the distribution process.
9. PRODUCTS DAMAGED DURING TRANSPORT
We recommend that customers inspect their order as soon as it is received.
If the product arrives damaged, incorrect or has any other issue, please contact us as soon as possible at:
Whenever possible, please provide photographs or videos of the product and the packaging received, together with the order number.
The situation will be reviewed and an appropriate solution will be provided in accordance with the circumstances and applicable legal rights.
10. DELAYS
Although we make every effort to ensure deliveries are made within the estimated timeframes, LIVIN cannot guarantee a specific delivery date.
We are not responsible for delays caused by carriers, postal services, customs, weather conditions, transportation disruptions, strikes, periods of high demand or other events beyond our control.
However, if your order is significantly delayed, we recommend contacting us so that we can check the delivery status.
11. CONTACT
If you have any questions regarding the shipping of your order, please contact us:
LIVIN – Livin Home Design & Solutions
Email: livinnewbrand@hotmail.com
We will do our best to assist you and provide updated information regarding your order.
Note: This Shipping Policy should be read together with LIVIN's Return and Refund Policy, Terms of Service and Privacy Policy. Mandatory consumer rights are not limited by this policy.