RETURN AND REFUND POLICY

Last updated: August 2026

At LIVIN, we want you to have a simple and secure shopping experience. If, for any reason, you are not satisfied with your purchase, you may request a return in accordance with the conditions of this policy and the rights granted to you under applicable law.

1. RIGHT OF WITHDRAWAL – EUROPEAN UNION

If you reside in the European Union and have made an online purchase as a consumer, you generally have the right to cancel your order within 14 days after receiving the product, without having to provide a reason.

To exercise this right, you must clearly communicate your decision to cancel the purchase before the end of this period.

To request a return, please contact us at:

Email: livinnewbrand@hotmail.com

After receiving your return request, we will provide you with the necessary instructions for returning the product.

The product should be returned without undue delay and, as a general rule, no later than 14 days after you have communicated your decision to cancel.

2. RETURN CONDITIONS

For a voluntary return to be accepted, we ask that the product:

• be, as far as possible, in the same condition in which it was received;
• show no signs of use beyond what is necessary to establish the nature, characteristics and functioning of the product;
• be returned with any accessories and components that accompanied it, where applicable;
• include the order number or proof of purchase.

LIVIN will not refuse a legally valid return merely because the original packaging is unavailable where applicable law does not permit such a requirement.

The consumer may be responsible for any diminished value of the product resulting from handling or use beyond what is necessary to establish its nature, characteristics and functioning.

3. RETURN SHIPPING COSTS

In the case of a return due to a change of mind under the right of withdrawal, the direct costs of returning the product may be borne by the customer, provided that this information was provided before the purchase.

Before returning any product, please contact us to receive the correct return instructions.

Where the return is due to a defective, damaged or incorrect product, or a product that does not conform to the order, return costs will be handled in accordance with the consumer's applicable legal rights.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We recommend that you inspect your order as soon as you receive it.

If the product:

• arrives damaged;
• has a defect;
• does not correspond to the product purchased;
• is incomplete; or
• presents another issue relating to the conformity of the order,

please contact us as soon as possible at:

livinnewbrand@hotmail.com

Please include your order number and, where possible, photographs or videos that allow us to assess the issue.

In these situations, we will review the case and provide the appropriate solution, which may include repair, replacement, price reduction or refund, in accordance with the consumer rights provided by applicable law.

In the European Union, consumers generally benefit from a minimum two-year legal guarantee for goods that do not conform to the contract.

5. REFUNDS

After receiving and inspecting the returned product, we will inform the customer whether the refund has been approved or rejected.

If the refund is approved, it will be issued using the original payment method used for the purchase, unless otherwise agreed or where this is legally or technically impossible.

When exercising the right of withdrawal, the refund will generally include payments received from the consumer, including applicable standard delivery costs, subject to the legal rules concerning additional costs resulting from the customer's choice of a more expensive delivery method.

The time required for the refund to appear in your account may depend on the processing times of your financial institution or payment service provider.

6. REFUND TIMEFRAME

When a consumer validly exercises their right of withdrawal, the refund will be issued within the timeframes required by applicable law.

LIVIN may withhold the refund until we have received the returned products or until the customer provides evidence that the products have been sent back, whichever occurs first, where permitted by applicable law.

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to certain categories of products and situations provided for by applicable law.

These may include, among others:

• products that are personalized or made according to customer specifications;
• certain perishable products;
• certain sealed products that are not suitable for return for health or hygiene reasons after being opened;
• certain digital content supplied immediately where the legal conditions for losing the right of withdrawal have been met;
• other situations specifically provided for by applicable law.

The existence of an exception will be assessed according to the specific nature of the product and the applicable legislation.

8. EXCHANGES

We currently do not guarantee direct product exchanges.

If you would like a different product, you may need to place a new order after the return process has been completed and, where applicable, the original order has been refunded.

In the case of a defective or incorrect product, the consumer's legal rights will apply.

9. DROPSHIPPING ORDERS

Some LIVIN products are shipped directly by supply partners and/or logistics centers located outside the customer's country.

This means that the address to which a product must be returned may not be the LIVIN business address.

Do not send any product to the address shown on the package or to any other address without first contacting LIVIN.

After receiving your return request, we will provide the specific instructions applicable to your order.

10. ORDERS OUTSIDE THE EUROPEAN UNION

For customers located outside the European Union, including the United Kingdom and the United States, return conditions may vary depending on the laws applicable in the consumer's country or region.

Mandatory consumer rights applicable in the relevant country are not limited by this policy.

11. HOW TO REQUEST A RETURN

To initiate a return, please email us at:

livinnewbrand@hotmail.com

In your email, please provide:

• Name used when placing the order;
• Order number;
• Product you wish to return;
• Reason for the return, where applicable;
• Photographs or videos if the product is damaged, defective or incorrect.

After receiving your request, we will reply with the necessary instructions.

Important: Do not send any products back before receiving return instructions from LIVIN.

12. CONTACT

For questions relating to returns, refunds or damaged products:

LIVIN – Livin Home Design & Solutions
Email: livinnewbrand@hotmail.com

This Return and Refund Policy should be read together with the Terms of Service, Privacy Policy and other legal documents made available by LIVIN.