Privacy policy
PRIVACY POLICY
Last updated: August 2026
LIVIN Home Design & Solutions (“LIVIN”, “we”, “us” or “our”) respects the privacy of its customers and visitors and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit or use our website, create an account, place an order, contact us or use our services.
LIVIN uses the Shopify platform to provide its online store. Shopify may process certain personal data on our behalf and, in certain circumstances, may process data in accordance with its own responsibilities and policies. Shopify provides specific information regarding the processing of consumer data in its own Privacy Policy.
1. DATA CONTROLLER
The data controller responsible for the personal data collected through the LIVIN store is:
LIVIN Home Design & Solutions
Tax Identification Number (NIF): 299251390
Address: Praceta Luis de Freitas Branco, Portugal
Email: livinnewbrand@hotmail.com
For any questions regarding the protection of your personal data or to exercise your rights, you may contact us using the email address above.
2. PERSONAL DATA WE MAY COLLECT
Depending on how you use our store, we may collect the following categories of data:
Identification and Contact Data
We may collect:
- first and last name;
- email address;
- telephone number;
- billing address;
- shipping address;
- country, city and postal code.
Order Information
We may collect information relating to your purchases, including:
- products purchased;
- order number;
- order date;
- order value;
- shipping address;
- information necessary to process returns, refunds or complaints.
Payment Information
Payments are processed through payment service providers.
LIVIN does not intend to directly store customers' complete payment card details.
Depending on the payment method selected, certain data may be processed by the relevant payment provider in accordance with its own privacy policies.
Technical and Usage Data
When you visit our website, certain data may be collected automatically, including:
- IP address;
- device type;
- browser used;
- operating system;
- pages visited;
- date and time of access;
- information relating to website usage;
- cookie identifiers and similar technologies.
This data may be used for security, operation, analysis and improvement of the store, in accordance with applicable consent preferences.
3. HOW WE COLLECT DATA
Personal data may be collected when you:
- visit our website;
- create an account;
- make a purchase;
- complete a form;
- subscribe to a newsletter;
- contact us;
- request customer support;
- request a return or refund;
- participate in a promotion;
- interact with certain store content or features.
We may also receive certain data through service providers that help us operate the store.
4. HOW WE USE YOUR DATA
We may use your personal data to:
Process Orders
We use the necessary data to:
- process your order;
- confirm your purchase;
- process payments;
- prepare and arrange shipping;
- communicate with you regarding your order;
- handle returns, refunds or complaints.
Customer Support
We use your data to respond to your questions, requests and complaints.
Legal Obligations
We may process and retain certain data when necessary to comply with legal, tax, accounting or other obligations applicable to LIVIN.
Security
We may use certain data to detect, investigate and prevent fraud, misuse, cyberattacks or other unlawful activities.
Improving Our Store
We may use certain data to understand how visitors use the website and to improve the user experience, products and services.
Marketing
Where permitted by law and where the necessary consent has been obtained, we may use your data to send marketing communications, newsletters, promotions and information about products.
You may withdraw your consent or object to direct marketing at any time.
5. LEGAL BASES FOR PROCESSING
Depending on the purpose, the processing of your personal data may be based on:
- performance of a contract, including processing an order;
- compliance with legal obligations;
- consent, where required;
- legitimate interests pursued by LIVIN, provided that such interests do not override the rights and freedoms of the data subject.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our store uses cookies and similar technologies.
Cookies may be used to:
- enable the proper functioning of the store;
- keep products in your shopping cart;
- remember certain preferences;
- improve security;
- understand how visitors use the website;
- measure store performance;
- provide certain features;
- where permitted, support advertising and marketing activities.
Some cookies are necessary for the operation of the store and cannot be disabled through consent tools.
Other cookies, including certain analytics or advertising cookies, may require user consent where required by applicable law.
Cookie preferences may be managed through the tools provided on the website.
7. SHOPIFY
Our store is hosted and operated through the Shopify platform.
Shopify provides the technological infrastructure necessary for our store to operate and may process personal data relating to the use of the store and orders.
When Shopify processes personal data on our behalf, it acts in accordance with the applicable instructions and responsibilities.
Shopify may also process certain data as a data controller in certain circumstances and in accordance with its own Privacy Policy.
You can view Shopify's Privacy Policy at:
https://www.shopify.com/pt/legal/privacy
Shopify also provides specific tools for consumers to exercise certain privacy options:
https://privacy.shopify.com/pt-PT
8. SERVICE PROVIDERS
To operate our store, we may use third-party service providers.
These may include, where applicable:
- Shopify;
- payment processors;
- shipping and logistics companies;
- dropshipping service providers;
- technology providers;
- hosting services;
- analytics services;
- marketing and advertising services;
- customer support services;
- invoicing and accounting services.
These providers may have access to personal data strictly necessary to perform the services for which they have been engaged.
9. DROPSHIPPING PROVIDERS
As part of our business model, some products may be shipped directly by suppliers or logistics partners to the address provided by the customer.
When necessary to process and deliver an order, we may transmit information to the supplier or logistics partner such as:
- recipient's name;
- shipping address;
- postal code;
- city;
- country;
- telephone number, when necessary;
- order-related information.
The purpose of transferring this data is to enable the processing and delivery of the order.
10. INTERNATIONAL DATA TRANSFERS
Some of our suppliers and service providers may be located outside the European Economic Area, including in countries such as the United States or other countries where technology or logistics providers may be located.
When personal data is transferred outside the European Economic Area, we will seek to ensure that the transfer is carried out in accordance with applicable legal requirements and that appropriate safeguards are used where required.
The use of international services is particularly relevant to a Shopify store, as data may be processed by technology providers and other service providers located in different countries.
11. SHARING OF DATA
We do not sell your personal data as a product.
However, we may share personal data with third parties when necessary to:
- process and deliver orders;
- process payments;
- provide customer support;
- comply with legal obligations;
- prevent fraud;
- protect the security of the store;
- provide technology services;
- perform analytics or marketing activities where legally permitted.
Only the data necessary for the relevant purpose will be shared, in accordance with applicable law.
12. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Certain data may need to be retained for longer periods to comply with tax, accounting or legal obligations or to establish, exercise or defend legal claims.
When data is no longer necessary and there is no legal obligation to retain it, it will be deleted or anonymized, as appropriate.
13. SECURITY
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or improper disclosure.
However, no electronic transmission or storage system can be considered completely secure.
Therefore, although we seek to use appropriate security measures, we cannot guarantee absolute security.
14. YOUR RIGHTS
Under applicable data protection laws, including the GDPR where applicable, you may have the following rights:
- the right to access your personal data;
- the right to have inaccurate or incomplete data corrected;
- the right to have your data deleted where legally applicable;
- the right to restrict processing;
- the right to data portability, where applicable;
- the right to object to processing in certain circumstances;
- the right to withdraw consent where processing is based on consent;
- the right not to be subject to certain decisions based solely on automated processing, where applicable.
These rights may be subject to limitations provided by law.
15. HOW TO EXERCISE YOUR RIGHTS
To exercise any of your rights, please send a request to:
In your request, clearly indicate:
- your name;
- the email address used with the store;
- the right you wish to exercise;
- the information necessary for us to identify your request.
We may request additional information to verify the identity of the requester where necessary to protect personal data.
We will respond to requests within the time limits required by applicable law.
16. DIRECT MARKETING
Where permitted by law and where the necessary legal basis exists, we may send commercial communications regarding our products, promotions and news.
You may object to direct marketing at any time.
If you receive marketing communications by email, you may use the unsubscribe mechanism provided in the communication itself.
17. CHILDREN
Our store is not specifically intended for children.
We do not knowingly seek to collect personal data from children without the necessary authorization or legal basis.
If a parent or legal guardian believes that a child has improperly provided personal data to LIVIN, they should contact us at:
18. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those websites.
We recommend that you review their respective privacy policies before providing personal data.
19. SOCIAL MEDIA
LIVIN may use social media platforms and advertising or analytics tools provided by third parties.
When you interact with our profiles or content on these platforms, the processing of your data may also be subject to the privacy policies of the respective platforms.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, our business or our services.
The most recent version will always be made available on our website.
Where a change is significant and applicable law requires specific notification, we will seek to inform users through appropriate means.
21. COMPLAINTS
If you believe that the processing of your personal data violates applicable law, you may first contact us so that we can try to resolve the matter.
You may also lodge a complaint with the competent supervisory authority.
In Portugal, the supervisory authority is:
Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt/
22. CONTACT
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
LIVIN Home Design & Solutions
Tax Identification Number (NIF): 299251390
Address: Praceta Luis de Freitas Branco, Portugal
Email: livinnewbrand@hotmail.com
Last updated: August 2026